1. Bookings canceled at least 14 days before the scheduled arrival date will be eligible for a full refund of the booking amount.

2. Any cancellations made after the 14-day period leading up to the scheduled arrival date will not be eligible for a refund, and the booking amount will be forfeited.

1. Our standard check-in hours are between 2 pm and 12 pm. If you anticipate arriving outside of these hours, please notify us in advance. Depending on your arrival time, there may not be a receptionist on duty during late hours. In such instances, please make use of the telephone conveniently located at the reception desk. This internal line will immediately alert our staff to assist you promptly.

2. For guests arriving by car, you are encouraged to drop off your luggage before parking your vehicle. Our staff is also readily available to offer guidance and directions to the nearest car park, should you require assistance. Your convenience and comfort are our top priorities.

1. Check-out time is scheduled for 10 am. We extend the courtesy of luggage storage after the official check-out time until your departure. We aim to accommodate your needs and ensure your stay concludes on a positive note.

2. Please be aware that failure to vacate your room promptly at the designated check-out time may result in an additional night's accommodation charge being applied to your booking. This policy is in place to facilitate the timely preparation of rooms for incoming guests.

1. The Cornwall Council car parks listed below operate on a pay-and-display basis. Alternatively, parking tickets can be conveniently purchased online at www.RingGo.co.uk. 

2. The Island car park, located at TR26 1SY, offers the added convenience of a chip and pin machine for purchasing weekly parking tickets. These weekly tickets are exclusively available at the Island Car Park. 

3. Once you have obtained a weekly parking ticket, you can use it interchangeably in any of the other listed car parks. This flexibility provides convenience and ease during your stay in St Ives. 

4. For further details or inquiries related to car parking, please do not hesitate to contact us at 03001234222. We are here to assist you and ensure your stay is hassle-free.

1. The use of any promotional code is subject to the following terms and conditions.

2. The Code is valid only for bookings made directly through the official website of the Western Hotel St. Ives, which is hotelstives.com.

3. The Code may be applied during the booking process on the hotelstives.com website.

4. The Code may not be applied to bookings made through third-party websites, travel agencies, or any other booking platforms.

5. Each Code is single-use and cannot be combined with other promotions, offers, or discounts unless explicitly stated.

6. The Code is non-transferable and may only be used by the individual to whom it was issued.

7. The hotel reserves the right to modify or withdraw any promotional code at any time without notice.

8. The Code is valid only for the specified promotion or offer it was issued for.

9. The hotel reserves the right to verify the validity of any booking made using a promotional code and may cancel a reservation if the code is used in violation of these terms and conditions.

10. Any fraudulent or unauthorized use of a promotional code may result in legal action and the cancellation of the associated booking.

11. The terms and conditions of the specific promotion or offer associated with the Code may also apply and should be reviewed by the guest before making a reservation.