All cancellations must be made by 12:00 noon, 5 days prior to arrival date. A penalty charge of one night will apply for cancellations closer to expected arrival. The same applies to no-shows. If you have booked through booking.com then you will need to cancel with them also, failing this, your card will be charged.

Check in times are between 2pm and 1am, however staff do live on site. Depending upon your time of arrival you may find there to be no receptionist on duty. If this is the case, please pick up the telephone located on the reception desk. It is an internal call that when rung will receive our immediate attention.

If arriving by car, please feel free to drop your bags off before parking your vehicle. We will also be able to give you directions to the nearest car park if needed.

All of the Cornwall Council car parks listed below operate a pay and display service. Alternatively, tickets can be purchased online at www.RingGo.co.uk. The Island car park also provides a chip and pin machine to purchase weekly tickets only. Once you have that weekly ticket however, that will enable you to use the ticket on any of the other car parks (please call 03001234222 for further information).

All the below car parks are £7.50 for 24 hours or £47.00 for 1 week (only available to purchase at the Island Car Park)

• Park Avenue Coach Park TR26 2DN (closest to the hotel)
• Leisure Centre Car Park TR26 1HB
• Island Car Park TR26 1SY (long stays, chip and pin machine)
• Train Station Car Park TR26 2BH
• Barnoon Car Park TR26 1JD

We do have a couple of parking spaces at the back of the hotel, which are reserved for disabled parking and bikes. Please call us on 01736 795277 if you wish to reserve one. These are available on a first come first serve basis.

Check out is at 10am. We are happy to keep your bags for you after check out until your departure. Failing to leave your room on time, could result in charge of another night of accommodation.

You can make payments by card, cash or cheque. If you wish to pay by credit card, there will be a 2% charge added to the total amount of your stay.  Please make cheques payable to ‘Hotel St Ives’.